Refund Policy

RETURNS

Our policy lasts 15 days. If more than 15 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your site must not have been used

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return request has been received and inspected by our teams, we will send you an e-mail to let you know that we have received your request. We will also let you know if your refund is approved or denied. If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first. Then contact your credit card company, as it may take a little time for your refund to be officially posted. Then contact your bank. The posting of a refund is often preceded by a processing time. If you have completed all these steps and have still not received your refund, contact us at the following address: agenceasteroidesav@gmail.com.

Sale or promotional items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at agenceasteroidesav@gmail.com and send your item to: Villa, Al Barsha South 2, Street 9A, Dubai, United Arab Emirates, Dubai, DU, 391268, United Arab Emirates.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post. If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.